Telecare Team Leader
Duration: Up to 18 months
Hours: 35 hours per week
Rate: £25 umbrella an hour (£19 PAYE an hour)
Lewisham Council are looking for a Team Leader to join their Telecare service.
Responsibilities
This position will oversee a small team of installers and schedulers who are responsible for the implementation of digital devices to the current community telecare users
Ensure that an estimated 2500 analogue devices are removed and replaced with a smart digital device
Provide line management responsibility to a small group of staff
Assist in the purchasing and monitoring of telecare equipment
Collaborate with corporate colleagues, Telecom Providers and Linkline customers to ensure the migration is seamless
Maintain accurate records of the installation of equipment
Requirements
Experience of customer service to vulnerable people and have an aptitude for technology
Self starting and have excellent organizational skills and be comfortable with leading and coaching staff
Knowledge of home based telecare solutions for vulnerable adults in the community and an understanding of telecare alarm operating systems
Experience in working within a community alarm service and using a telecare system or related technological service
