Service Quality Manager
We are looking for an experienced Service Quality Manager to support and improve care services across elderly care, homecare, and specialist services. The role is mainly based in Norfolk and Suffolk, with some travel to other locations when required.
Reporting to the Co-Chief Operations Officer / Director of Service Quality, you will work closely with managers and operational teams to make sure services meet regulatory standards and deliver safe, high-quality care. You will monitor performance, identify areas for improvement, and provide practical support to help teams stay compliant and maintain good standards.
Key Responsibilities
Monitor and improve service quality in line with regulatory requirements
Support managers to maintain compliance and good practice
Carry out audits, reviews, and follow up on improvement actions
Use performance data to identify risks and trends
Promote continuous improvement across servicesAbout You
Experience in a quality or compliance role within homecare or healthcare
Good knowledge of CQC homecare standards
Clear communication and strong organisational skills
Confident in reviewing performance data and solving problems
Committed to person-centred care
Full UK driving licenceWhat We Offer A supportive team environment, clear processes, and opportunities for learning and development.
If you are looking for a practical, quality-focused role, we would be pleased to hear from you
