Recovery Officer – Council Tax

  • 3rd Mar 2025 Oxford
  • Recovery Officer – Council Tax
    Oxford
    Temporary
    Full time
    Are you an experienced Council Tax Recovery Officer looking for your next opportunity? Oxford City Council is seeking a dedicated professional to join their Financial Services team on a temporary basis.
    THE ROLE
    As a Recovery Officer, you will be responsible for the collection of outstanding Council Tax and Business Rates, ensuring effective debt recovery and enforcement.
    Contact customers who have fallen behind with payments and negotiate repayment plans
    Process incoming data in line with legislation and council policies
    Identify and escalate cases for legal enforcement or write-off where appropriate
    Maximise take-up of benefits, discounts, exemptions, and reliefs for eligible customers
    Use recovery systems and applications to support debt collection
    Refer suitable debtors to Advice Centres for additional support
    Support service improvements and continuous development of the Revenues teamTHE CANDIDATE
    The successful candidate will have previous experience in a similar role, specifically within local authority Council Tax and Business Rates recovery.
    Strong negotiation skills to secure realistic repayment plans
    Experience in financial collection or debt recovery, particularly Council Tax and Business Rates
    Ability to manage a busy workload and meet targets while maintaining high service levels
    Proficiency in Civica (Open Revenues) – experience with Civica Pay is not sufficient
    Excellent communication skills to explain legislation and recovery processes to customersTHE CONTRACT
    Temporary – 3 months
    The pay range for the role is £20.43 to £23.00 per hour LTD company rate. The PAYE equivalent is £17.42 to £19.61 per hour, inclusive of holiday.HOW TO APPLY
    If you’re interested in this role please apply directly or email (url removed) or call on (phone number removed) to discuss the role in more detail

    Job Info

  • Job Title: Recovery Officer – Council Tax
  • Location: Oxford
  • Post Date: 3rd Mar 2025
  • Close Date: 3rd Apr 2025
  • Job Salary: £17.43 - £19.61 per hour
  • Job Hours: Full Time
  • Job Contract: Contract
  • Company: Service Care Solutions
  • © 2025 Adult Social Care