Job Title: Frontline Officer
Service: Adult Care and Support – Intake Team
Reporting to: Duty Manager
Contract length: 3-9 Months
Salary: £20 UMB (£15-£16 PAYE)
Hours: 35 per week, Monday to Friday, Hybrid
About the Role:
We are working on behalf of the London Borough of Barking & Dagenham and are looking for a committed and customer-focused Frontline Officer to join their Adult Care and Support Intake Team. This is a vital role, acting as the first point of contact for residents seeking support from adult social care.
You will undertake holistic initial assessments, provide information and advice, and ensure residents are supported early, appropriately, and in a person-centred way. Working as part of a multidisciplinary team, you will help identify the right solutions for individuals and families, promoting independence, prevention, and first-contact resolution wherever possible.
The role requires a good working knowledge of the Care Act 2014, adult safeguarding, and an understanding of the wider range of council and community services available to residents.
Key Responsibilities
Undertake initial assessments, pre-screening, signposting, and referrals, ensuring person-centred outcomes for residents
Act as a first point of contact, providing high-quality information, advice, and support
Promote early intervention, prevention, and first-contact resolution
Accurately record contacts and decisions on relevant IT systems, escalating cases appropriately
Build trusted relationships with residents, colleagues, and partner organisations
Identify and promote local community and preventative services
Take ownership of customer outcomes, following up and challenging where necessary to achieve timely resolutions
Work collaboratively across Adult Social Care and the wider council to ensure a joined-up service
Support colleagues by sharing knowledge and leading by example
Comply with all council policies including equalities, health and safety, and data protectionAbout You You will be:
Experienced in a customer-focused or frontline service environment
Confident in assessing needs and managing a range of enquiries, including safeguarding concerns
An excellent communicator with strong written and verbal skills
Organised, resilient, and able to work effectively in a pressurised environment
Comfortable using a range of IT systems and recording information accurately
Committed to equality, diversity, and inclusive practice
A team player who takes pride in delivering high-quality public servicesIf you are looking for your next contracted role and are interested in applying, please send through your most recent CV to (url removed) or call me directly on (phone number removed). We do offer a referral bonus* of £250 and so if you know someone who would be perfect for tyhis role, tell them to contact me today!
* T’s and C’s apply
