Collections Officer
Lambeth, London
Full Time – Hybrid/Remote
Temporary
We are currently searching for a prospective Collections Officer to join a team based in Lambeth, on a full time basis on temporary ongoing basis. The Collections Officer will play a crucial role in ensuring the collection of service charges, managing a diverse portfolio of accounts, and will be responsible for the collection of both current and former housing related debt. This role offers hybrid/remote working with 1 day a week based in office and 4 days working from home.
Requirements
Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment
Knowledge of IT processes, including Word and Excel
Familiarity with the law concerning service charges and the statutory legal basis of landlord and tenant relationships
Understanding of service charge account administration principles
Ability to work towards and meet financial targets set by management
Excellent communication and interpersonal skills
Experience working in arrears reduction and monitoring
Approachable and friendly natureRole Expectations
Manage a large portfolio of service charge accounts, ensuring payments are kept up to date
Issue letters and statements to account holders as necessary
Authorize and monitor payment plans, ensuring compliance
Liaise with other teams to resolve customers’ service charge queries efficiently
Recommend legal action in cases of non-payment
Responsible for the collection of housing related debt (current and former)
Work alongside key partners, internal and external
Manage a complex caseload and initiate legal action for debt recovery
Work as part of a team to achieve targets and maximise the company’s income
Flexible working hours, including evenings and one weekend per monthIf you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
