Service Charge Officer
Ealing
Full Time
Temporary
Support residents and manage service charge accounts for a leading housing association in Ealing, ensuring transparency, accuracy, and high-quality customer service. THE ROLE
As a Service Charge Officer, you will play a key role in the Service Charge Action and Resolution Team (SCART), resolving customer queries and supporting the delivery of accurate and transparent service charge information.
Key responsibilities include:
Resolving resident service charge queries promptly and liaising with operational teams, local authorities, and external managing agents.
Supporting the production of accurate service charge estimates, in-year block accounts, and year-end accounts to ensure strong financial performance.
Maintaining full, clear, and accurate records of all customer interactions.
Working collaboratively with colleagues and contractors to ensure high-quality services across estates and buildings.
Building and maintaining relationships with internal and external stakeholders, representing the Group at meetings and forums.
Staying up to date with building safety, service charge, and leasehold legislation.
Supporting policy, procedure, and work practice updates to continually improve service delivery.THE CANDIDATE
We are seeking a candidate with experience in service charge or leasehold management within a housing association or property management setting.
Additional experience required:
Knowledge of legal aspects of leasehold law, including Sections 20 and 20b, and experience preparing cases for Tribunal or Court (desirable).
Understanding of Landlord and Tenant Acts, Statutory Instruments, and relevant regulations.
Experience in leasehold block management and working with managing agents.
Strong communication and interpersonal skills to collaborate effectively with stakeholders.
Attention to detail and ability to work under pressure to meet deadlines.THE CONTRACT
Working Hours: 35 Hours per Week
Length of Contract: 3 Months, 9-5 Mon to Fri
Rate: The pay range for the role is £23.09 to £24.30 per hour LTD company rate. The PAYE equivalent is £19.81 to £20.85 per hour, inclusive of holiday. HOW TO APPLY
If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further
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Service Charge Officer
