Sheltered Housing Support Worker – Complex Needs
Southend-On-Sea
Permanent
Full Time: 37.5 Hours
Pay Rate: £27,765 per year
An excellent opportunity to support individuals with complex needs, empowering them to move forward, sustain independence, and rebuild their lives in the community. Full UK Driving Licence and access to a vehicle necessary.
THE ROLE
As a Sheltered Housing Support Worker – Complex Needs, you will provide essential housing-related support and advocacy to individuals with multiple disadvantages, including rough sleepers and ex-rough sleepers. You will play a key role in helping residents access housing, health, and support services to achieve greater stability and independence.
Key responsibilities include:
Delivering person-centred support within hostel and outreach settings
Supporting individuals to access health services, treatment, and housing options
Advising on welfare benefits, financial wellbeing, and tenancy rights
Advocating for customers and ensuring their voices are heard in decision-making
Building strong, trusting relationships with people who are traditionally hard to engage
Liaising with partner agencies to provide holistic wraparound support
Responding to safeguarding concerns with professionalism and careTHE CANDIDATE
The successful candidate will have previous experience in a support role, ideally working with individuals with complex needs, trauma, or housing challenges.
We are looking for someone who:
Has experience working with vulnerable people with multiple disadvantages
Understands safeguarding, welfare benefits, and tenancy sustainment
Can work confidently both independently and as part of a team
Demonstrates strong communication skills with a non-judgmental approach
Holds a valid UK driving licence and access to a vehicleTHE CONTRACT
Working Hours: 37.5 hours per week – 9:00 to 17:00, 13:00-21:00 Monday to Friday, weekends 10:00-18:00
Length of Contract: Permanent
Rate: £27,765 per year, plus benefits
Benefits include:
25 days annual leave (plus bank holidays)
2 paid volunteering days per year
Flexible benefits scheme (healthcare, dental, tech, vouchers & more)
Life assurance (4x salary)
Up to 10% pension contribution
Family-friendly policiesHOW TO APPLY
If interested in this role, please apply using the link, or email (url removed) or call (phone number removed) and ask for Beth for further information
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate
Sheltered Housing Support Worker
