Representations Officer
An exciting opportunity has arisen for a Representations Officer with Southwark Council covering areas along the Southwark
Competitive salary up to £22.15 per hour umbrella
10 months ongoing assignment
Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required.
Responsibilities
To strive to achieve excellent dispute resolution service and customer service.
To develop a sense of pride, passion, and a ‘can-do attitude, reduce the number of complex investigations being completed and focus staff on providing services right the first time.
To investigate and draft responses to complex complaints & appeals made against Penalty Charge Notices (PCN) at all stages of the Statutory process, including representations and debt recovery (County Court action).
To interview the complainant and conduct home or site visits where necessary.
To provide excellent customer services over the phone and emails while dealing with PCN, parking or permit enquiries.
Ensure all permit applications, including bay suspensions and vehicle dispensations, are processed within the deadline
Requirements
Local Authority / Housing Association experience is essential
Property management / Housing experience is essentialPlease apply with submission of your CV and Deeksha Singh from our London office will be in Touch. For more information and a confidential chat about the position, please do not hesitate to call us on (phone number removed)
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy
